Communications, content and copy writing; Freelance journalism; full stack web development. Northland and Auckland NZ

Case study: Communications writing for a growing Whangarei property management business

Case study: How a Whangarei property management company utilised KiwiWords to communicate clearly, regularly and effectively

by Michael Botur, KiwiWords Communications, Content and Copywriting

Ever since’s owner-operators sat down with me in winter 2018, I’ve had the privilege of doing the writing while they did the business growth. began operating at the end of 2017/start of 2018 with the acquisition of a couple of Northland property management businesses. Today, has a strongly-recognised brand in Northland, an impressive roster of clients, and well-systematised business processes to ensure great delivery of service for tenants. 

I can’t claim KiwiWords was responsible for all of’s successes. Rather, I had the privilege of helping’s directors navigate a range of communications challenges, and it’s helped the rental experts go from success to success. 

Initial communications challenges in 2018 

  1. Communicate through electronic newsletters and printed letters to hundreds of tenants to let them know about the change in their property management provider 
  2. Express to landlords how and why they should be confident in their property management being handed over to a new operator
  3. Set up’s website, which is rather than This involved writing a brand plan as to why we needed the public to know they were dealing with rental experts

Developing communications challenges in 2019

  1. Write sales text including ebooks, web copy and e-newsletters to encourage new clients to sign up with for their property managment
  2. Writing an application tender to take over a large portfolio of Whangarei property management
  3. Campaign of media announcements to tell the world each achievement by, including video news stories
  4. Regular updates about’s news via blogs on
  5. Communications campaign (newsletter, media release, electronic mailout, social media) for a first-of-its-kind Landlords Information Evening at which investors received educational presentations from rental industry experts
  6. Writing two original ebooks to appeal to investors 
  7. Working with digital solutions designer to set up new website following transfer from old provider

Emerging communications challenges in 2020 spent 2019 perfecting and polishing business process. The Landlords Information Evening was a landmark and cemented the business’s position as a true local expert in property management – not to mention a brand with a lot more soul and approachability than some of the other operators out there. 

It’s onwards and upwards for in 2020 and we can expect to see the business achieve the following in its communications:

  • Newsletters polished, sent out in a timely fashion each month, with an established tone which matches the brand
  • Building on the successes of social media, in particular promotions and giveaways which were effective in building a Facebook audience
  • Utilisation of as an approachable voice for local media to talk to to get perspective on issues affecting landlords and tenants / 021 299 0984 / Kamo, Whangarei, New Zealand

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